Crisis & Issues
Get ready! When the going gets tough.
The media intensifies crisis situations. Forums, chats or discussions on social networks are often hotbeds for controversial topics which can escalate to a critical point for companies. Are you ready for these challenges?
We support our clients with crisis prevention and issue management to minimize the risks. We rely on crisis audits, and web-based tools to simulate relevant scenarios and consult clients on topics like organization and scheduling. From strategic advice to onsite, hands-on support, we have supported our clients in all sorts of crisis situations. This includes Europe-wide product recalls, EU antitrust cases, plant closures, mass layoffs, accidents, social media crisis, as well as data protection and compliance issues.
Unfortunately things get a little hairy sometimes. Therefore, we can be reached around the clock on the crisis hotline 089 4702771-26 in case of an emergency
Social Media crisis training
Trained for emergencies: Do a stress test on your social media team
Whether on Facebook or in the newspaper: a crisis is a crisis. But the Social Web has its own rules. The cornerstone of crisis prevention is a Social Media governance and online crisis handbooks. The decisive difference in an emergency, however, is the realistic simulation of a Social Media crisis in a closed and protected environment.
Klenk & Hoursch's social media crisis training starts right here, allowing for real-time stress tests under real conditions on all popular channels (Facebook, Twitter, LinkedIn, Blogs etc.). For each training an individually tailored scenario with several escalation levels is prepared. The online-based training platform “Social Simulator” replicates popular social media channels in a closed and protected environment, enabling channel-adequate communications training. This is an ideal prerequisite for checking team play, crisis setup, processes and workflows - and optimizing them where necessary.
Your social media team can take part in our social media crisis training independently, or it can be included in our comprehensive crisis training program which covers a range of scenarios.
Further information on the scope, procedure and objectives of a social media crisis training can be found in our slideshare presentation. We would be happy to advise you on the planning of your crisis training on the Social Web and prepare a personal, non-binding quote. Please contact Tobias Müller or use our enquiry form.